Our Commitment to Quality
Our business management system is certified to ISO9001:2008 by NSF-ISR. It is the focus of Phoenix Metal and the commitment of top management, to maintain a business management system, which meets or exceeds the requirements of ISO9001: 2008. Strong management shall also provide the integrity and leadership necessary to carry on ethical and environmentally friendly business practices, and to remain an asset to the community. We routinely challenge our quality system with internal and external quality audits, and review this policy and business management objectives for continued relevance and effectiveness.
Paramount to meeting the needs of our customers is continual improvement. Phoenix will engage in improvement activities for lean production processes, for the effectiveness of the quality system, and for employee safety and well being. We shall monitor customer satisfaction through constant communication, tracking of complaints, and annually through the use of a customer satisfaction survey. Through the use of these methods, Phoenix will strive to maintain and go beyond required levels of customer satisfaction.
Phoenix will provide the resources for and promote quality to employees through open and honest communication. All employees will receive the necessary training to insure comprehension of the Quality Policy and business management objectives. Training will also develop a highly motivated and courteous workforce who understand and meet the changing needs of our customers.
Phoenix Mission Statement: To help our customer, employees, and community prosper.
Download a copy of our ISO Certificate